Shipping policy

Shipping Policy

Order Processing

All Salt, Smoke & Hose Co. products are made to order. Please allow time for your order to be produced before it ships. Production times may vary depending on order volume, product availability, and other circumstances.

Shipping & Delivery

Once your order has been produced, it will be shipped to the address provided at checkout. Shipping and delivery times are estimates and may vary depending on the destination, carrier delays, weather, holidays, and other circumstances outside of our control.

Shipping Charges

Shipping charges are calculated and displayed at checkout before your order is completed.

Tracking

When tracking information is available, it will be provided after your order ships. Please allow some time for tracking information to update after the carrier receives your package.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or shipped, we cannot guarantee that the shipping address can be changed.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us with your order information. We will review the issue and work with you to determine the appropriate resolution.

Questions About Your Order

If you have questions about the status of your order, please contact Salt, Smoke & Hose Co. using the contact information provided on our website.