Refund policy

Returns & Refunds

Because our products are made to order, we generally do not accept returns or exchanges for incorrect size selection, change of mind, or buyer's remorse. Please review the product description and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number and clear photos showing the issue. We will review the problem and, when approved, arrange a replacement or refund at no additional cost to you.

Order Changes & Cancellations

Orders are submitted for production shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered production.

Sizing

Please review the sizing information provided on the product page before ordering. Since each item is made to order, we cannot offer returns or exchanges solely because the wrong size was ordered.

Refunds

Approved refunds will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions or Problems With Your Order

If there's a problem with your order, please contact Salt, Smoke & Hose Co. through the contact information provided on our website. We'll work with you to resolve legitimate order issues.